Question 1

Where are you located and what are your hours?

Accepted Answer

You’ll find us inside Albany Mall at 2601 Dawson Rd, C18, Albany, GA 31707, right next to Chuck E. Cheese. We’re open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Question 2

What payment methods do you accept?

Accepted Answer

You can pay with PayPal. If you’re checking out online or in person, just choose PayPal at payment and you’re good to go.

Question 3

Do you offer payment plans for phones and tablets?

Accepted Answer

Yes! Get the latest iPhones, Samsung phones, and tablets with easy payment plans. Low down payments, affordable weekly payments, and no credit needed options available. Stop by Smart Repair in Albany Mall or call us at (229) 405-2929 for current offers.

Question 4

Are your repairs or accessories covered by warranty?

Accepted Answer

Yes. Most repairs include a Limited Lifetime Warranty covering defects in parts and workmanship for as long as you own the device. This warranty does not cover physical damage, liquid damage, accidental damage, software issues, normal wear and tear, or damage caused by improper use. Accessories include a 7-day warranty unless otherwise stated.

Question 5

Does the warranty cover cracked screens?

Accepted Answer

No. The warranty does not cover cracked screens, physical damage, liquid damage, or accidental damage occurring after the repair.

Question 6

Is the warranty transferable?

Accepted Answer

No. The Limited Lifetime Warranty applies only to the original customer and the original repaired device.

Question 7

Do you offer same-day device repairs?

Accepted Answer

Yes, we do. For many phones, tablets, and consoles, you can get same-day repair service—fast, convenient, and done by a team that knows devices inside and out.

Question 8

Do I need an appointment for a repair?

Accepted Answer

Nope — walk-ins are welcome. If you’d like to plan ahead, you can reach out first, but we’re happy to help you as soon as you arrive.

Question 9

What types of devices do you repair?

Accepted Answer

We repair a wide range of devices, including phones, tablets, laptops, desktops, and game consoles. If it powers on and something’s not right, chances are we can take a look.

Question 10

Will my personal data stay safe during a repair?

Accepted Answer

We always handle your device with care and do our best to protect your data. That said, we recommend backing up important files before any repair, just in case. Better safe than sorry, right?

Question 11

Do you repair iPhones in Albany, GA?

Accepted Answer

Yes, we repair iPhone screens, batteries, charging ports, cameras, and more.

Question 12

Do you repair Xbox and PlayStation consoles?

Accepted Answer

Yes, we repair HDMI ports, overheating issues, power problems, and more.

Question 13

Do you offer same-day repairs?

Accepted Answer

Yes. Most screen, battery, charging port, and common device repairs can be completed the same day, depending on parts availability.

Question 14

Do your repairs include a warranty?

Accepted Answer

Yes. Most repairs include a 30-day limited warranty covering defects in parts and workmanship. Physical damage and liquid damage are not covered.

Question 15

Can you trade in your old phone or tablet?

Accepted Answer

Yes—you can trade in your old phone, tablet, or other device with us. Bring it in and we’ll help you check your options.

Question 16

Do you ship online accessory orders?

Accepted Answer

Yes, we do. If you order accessories from our online store, we’ll ship them to you so you can shop with ease.

Question 17

How do returns or exchanges work for online accessory orders?

Accepted Answer

If an accessory isn’t the right fit, contact us as soon as you can. We’ll help review the item and guide you through the next steps based on its condition and our return process.

Smart Repair Experts

Smart Care Membership

Smart Care Basic

Smart Care Plus

Frequently asked questions